Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mumblingbuffalo@gmail.com. Please note that returns will need to be sent to the following address: 56 MAIN ROAD ESATLEIGH EDENVALE SOUTH AFRICA, JOHANNESBURG 1610

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mumblingbuffalo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mumblingbuffalo@gmail.com.

At ID3D, we want you to be happy with your purchase. Because our products are 3D printed, each item is made and quality-checked before being dispatched.

Returns

If you receive an item that is defective, damaged, incorrect, or materially different from what was ordered, please contact us as soon as possible after receiving your order.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging where applicable

We will assess the issue and, where appropriate, arrange a repair, replacement, or refund in accordance with the applicable South African consumer protection laws.

South African law provides an implied warranty of quality, and qualifying defective goods may be returned within six months of delivery.

Change of mind

Because many of our products are made to order, we generally cannot accept returns simply because you have changed your mind, selected the wrong option, or no longer want the product once production has commenced.

However, this does not affect any rights you may have under the Consumer Protection Act.

Personalised and Custom Products

Customised or personalised products are produced specifically according to the customer's requirements. We cannot accept a change-of-mind return for these products once production has commenced.

If a personalised or custom product is defective or does not match the agreed specifications, please contact us and we will work with you to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us with photographs of the damaged item and packaging.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

Incorrect Items

If we send you the wrong product, colour, size, or variation, please contact us. We will arrange the appropriate correction at no additional cost to you.