Shipping policy

Last updated: 11 August 2026

At ID3D, we aim to process and dispatch orders as quickly as possible. Our products are 3D printed and, where applicable, made to order.

Order Processing

Orders are generally processed within 1–3 business days.

Processing time includes printing, quality checking, finishing where applicable, packaging, and preparing your order for collection by the shipping provider.

Please note: Shipping and delivery times begin once your order has been dispatched. Processing time is not included in the courier's estimated delivery time.

Delivery Estimates

Current estimated delivery times are:

Destination	Shipping method	Estimated delivery
🇿🇦 South Africa	Pudo	1–2 business days
🇿🇼 Zimbabwe	Economy Zim Shipping	5–8 business days
🇬🇧 United Kingdom	Economy UK Shipping	9–18 business days
🇺🇸 United States	Economy US Shipping	12–24 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to courier operations, customs, public holidays, weather, or other circumstances outside of ID3D's control.

Total Estimated Order Time

Your estimated delivery time consists of:

Processing time (1–3 business days) + shipping time

For example, a South African order using Pudo would generally take approximately 2–5 business days from placing the order to delivery.

International Orders

International customers are responsible for ensuring that the shipping address and contact details provided at checkout are correct.

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in ID3D's shipping charges unless specifically stated otherwise.

Customs processing may also extend the estimated delivery time.

Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

Tracking updates may take some time to appear after the parcel has been handed to the shipping provider.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to ID3D because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

Delays and Lost Parcels

Once an order has been handed to the shipping provider, delivery is subject to the shipping provider's handling and delivery processes.

If your order appears to be significantly delayed or has not arrived within a reasonable period, please contact us with your order number so that we can assist with investigating the shipment.